The team at Farnworth Rose is delighted to announce that we have once again passed our annual Lexcel assessment.The prestigious Lexcel practice management accreditation is awarded to only those law firms who meet the highest management and client care standards.Since Farnworth Rose became Lexcel accredited 12 years ago, we have continued to develop our practice management and client care standards. As always, our aim is to ensure that our team can provide the best possible service and legal advice to all the clients we work with.The visiting Lexcel assessor said of the accreditation:

"Farnworth Rose Solicitors continues to maintain a sound Lexcel standard."The firm is continuing to develop as planned, with moves into new areas of work being well planned and executed, and with hiring and development of high quality staff."Directors and mangers lead by example, with excellent team working and communications in place. Learning and development, and knowledge sharing in particular, are very effective."People feel well supported in helping to balance home and work lives."Excellent levels of client care remain a priority, and people take pride in helping clients achieve the best results possible."Thanks to all involved for their welcome and helpfulness."

What does Lexcel Accreditation mean for our clients?

Client care is a key aspect in achieving Lexcel Accreditation.Lexcel Accredited practices must follow key rules relating to client care including:

• Explaining the process, the different options, costs and likely timescales to you.
• Telling you the name of the person or people responsible for your matter and explaining the advice that will be provided.
• Keeping you up to date using your preferred method of communication and ensuring work progresses.
• Telling you when unforeseen issues affect the original cost estimate and timeframe and explaining the impact.
• Telling you when the work is completed. Explaining further action that may need to be taken and whether you are likely to need more advice in the future.

The visiting Lexcel assessor said of client care at Farnworth Rose:

"People take pride in achieving the best results for clients, and work hard to maintain good relationships with clients."Standards of client satisfaction are high, and the firm continues to retain and attract clients."

Comments from our Director

Janet Lalor, Director of Farnworth Rose solicitors, comments:

"We are delighted to have once again maintained the Lexcel accreditation."This accreditation further demonstrates the importance we assign to client care and best practices at Farnworth Rose, in order to guarantee that all our clients feel confident their care is being handled in a professional manner."

Talk to the specialist solicitors at Farnworth Rose

Here at Farnworth Rose we have a team of dedicated solicitors in every area of law we specialise in who are waiting to help you.If you need expert legal help, you can talk to our specialist solicitors by calling 01282 695 400.Or, simply complete our online contact form and an expert legal advisor will call you back.For more information, please visit our legal services page to find out how our dedicated team of solicitors in Lancashire can help you.