Farnworth Rose helps SME law firms remain competitive and improve long-term success in webinar with Osprey Approach

Farnworth Rose Solicitors were delighted to take part in episode seven of the Build Better Habits webinar series organised by independent legal software provider, Osprey Approach, which aims to help law firm leaders build better habits across their practices to improve long term success.

The event was hosted by Osprey’s marketing manager, Amy Bruce, and the panel comprised Sophie Holdsworth, the firm’s operations manager, who was joined by fellow speakers Sarah Charlton, CEO of Eaton-Evans & Morris Solicitors, and Rupert Collins-White, co-CEO of LPM.

The panel cast a critical eye over some of the key findings of LPM’s recently published Frontiers Report, which highlighted the strategic priorities of SME law firms, and discussed ways that firms can achieve their objectives, including how to enhance client service, become more data-driven, and improve profitability.  

Among the discussions, the panel considered how firms can improve the client experience, which the Frontiers Report found to be law firms’ key priority over the coming months. Sophie explained that Farnworth Rose has established internal focus groups, which “have everybody involved from all levels in the firm, to review the objectives we’ve set for ourselves. We started by identifying our client’s pain points and understanding what value we can provide at each touchpoint.”

Sophie also highlighted the need for firms to have access to real-time, accurate data which enables them to make strategic decisions. “Capturing the right data is important for our firm’s long-term success because it helps us to be more scientific with our strategy and budget planning. Osprey helps us with that because we’ve set up various daily and weekly reports that are shared with all staff to help us keep on track and see our proactively see our progress against KPIs and targets.”

To find out more about the webinar discussion, including the eight habits the panel recommends law firms should adopt to improve profitability, you can read the episode blog in full and watch the episode for free on-demand now.